Refund, Return & Cancellation Policy - Mborio.co

At Mborio.co, we are committed to providing our customers with high-quality, all-natural wellness products. We value transparency and fairness, which is why we have outlined our Refund, Return, and Cancellation Policies clearly below.

Refund & Return Policy

1. Allergic Reactions

At Mborio.co, your health and safety are our top priority. If you experience an allergic reaction after using our product, please discontinue use immediately and consult a medical professional. Contact us at hello@mborio.co with details of your reaction, including any supporting photos if possible. We will assess your case individually and offer a suitable resolution, which may include a refund or store credit. However, Mborio.co is not responsible for any adverse reactions caused by individual allergies or sensitivities. Customers are encouraged to review product ingredients carefully before use.

2. Return Eligibility

Due to hygiene and safety regulations, we do not accept returns on any products. Our products are applied directly to the skin, and for the health and safety of all customers, returns of opened or unopened items are not permitted.

3. 60-Day Satisfaction Guarantee

We understand that results may vary. Therefore, we offer a 60-day satisfaction guarantee. If a customer is not satisfied after following the correct application process, they may request a refund. In such cases, we will refund the amount paid, minus a 15% processing and shipping fee.

4. Refund Options

• Full Refund: Eligible refunds will be processed to the original payment method.
• Store Credit or Exchange: If preferred, customers may choose to receive store credit or exchange the product for another item of equal value.

5. Chargeback Policy

In the event of a chargeback being raised for any transaction, the refund process will be immediately placed on hold while the case enters a formal dispute resolution process. This is to comply with banking and payment network protocols and to prevent duplication of refunds.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please email our customer support team at hello@mborio.co within 7 days of receiving your order. Kindly provide:

• Clear photos of the damaged item
• A photo of the shipping label
• A picture of the overall packaging (if possible)

Once reviewed and approved, we will offer a replacement or refund, depending on customer preference and stock availability.

Order Cancellation Policy

• Orders can only be cancelled before tracking information has been issued.
• Once an order has been dispatched or tracking has been shared, we are unable to cancel the order.

To request an order cancellation, please contact us immediately at hello@mborio.co with your order number.

Subscription Cancellation Policy

Mborio.co offers subscription services for your convenience. To ensure clarity and a smooth experience, our subscription cancellation policy is as follows:

1. Notification Period

Customers must request a subscription cancellation at least 14 days prior to their next billing cycle.

2. How to Cancel

All cancellation requests must be submitted via email to hello@mborio.co. Please include:

• Your full name
• Subscription ID
• Reason for cancellation (optional)

3. Refund Eligibility

Cancellations made within 14 days of the next billing cycle will take effect in the following cycle and may not be eligible for a refund.

4. Automatic Renewals

Subscriptions automatically renew unless cancelled in accordance with the 14-day policy. Customers are responsible for managing their subscription status.

5. Store Credit or Exchange Option

As an alternative to cancellation, customers may request to convert their subscription product into store credit or exchange it for another product of equal value.

For further questions or assistance, please reach out to our team at hello@mborio.co. We're here to help!

Last updated: 18/03/2025